Why a card looks dimmed in the directory
What a dimmed coach card in the directory means, and what clears it.
A card in the Coaches directory is dimmed when that coach has not visited Robin for about a month. Robin groups the card at the end of the directory rather than hides or removes it. The card returns to full strength the next time that coach visits. There is nothing to fix, request or opt out of.
A dimmed card stays fully contactable. Messages and practice requests arrive exactly as they always do.
The dimming reflects one thing only: the time since that last visit. It says nothing about the quality of the coaching, how quickly a reply comes, or anything the coach has done.
Questions
Message Jon directly in the app. He reads every message and answers personally.