Help centre
Everything you need to know about using Robin.
Finding coaches
Browse the directory, send practice requests, and manage your partners.
Availability
Set your weekly hours, mark days off, and understand what partners see.
Scheduling
Set up your session types, your booking page, and the timing rules around how partners book you.
Host and participant — what the words mean
The two words you'll see on every booking surface, and where the role names like "coach" and "practice client" come from.
Offering someone a time
Propose a specific time to a practice partner — and see whether it suits them before you send it.
Scheduling settings
Set your minimum notice and buffers — the quiet rules that apply across everything you offer.
Session types
Set up the kinds of session you offer — each with its own length options, description, and bookable link.
Who hosts a session, and why Robin asks
Every session has one host — the one delivering it — and one participant. This page explains what hosting means for booking, your logbook, and your records.
Your booking page
Set your booking page name and share the link that lets practice partners pick a session and a time with you.
Calls
How to meet, book, and run video calls with your practice partners.
Booking a call with a coach
Book a practice partner from their profile or booking link — pick a session, pick a time, and it’s confirmed straight away.
How to run a practice session on Robin
Our opinionated guide to a good practice session — how to set it up, what to do before, during, and after, and why one call means one role.
Recording a session
How recording works on Robin — who can start one, what everyone on the call sees, where recordings live, and how long they are kept.
Reviewing your sessions
Where everything a session produced lives afterwards — the session page and its tabs — and how the Review list gathers your past sessions.
Starting and joining a call
Meet now for an instant call, or join a booked session — and what happens during and after a call on Robin.
Transcripts on Robin
How transcription works on Robin — who can start one, who can see it, who manages it, and how deletion works.
Logbook
Record your coaching hours and tag them for ICF, EMCC, AC, or your own categories.
Your data
Who looks after what on Robin — session records, your account, and the rights you always keep.
Sharing your session files
Who can see the files a session produces — the transcript and recording — and how sharing, revoking and deletion requests work.
What "encrypted at rest" means on Robin
What encryption at rest is, what kinds of content it covers on Robin, why we do it, and honestly, what it does and doesn't protect against.
Who controls your data on Robin
How responsibility for your data is split on Robin — what the coach hosting a session is responsible for, what Robin is responsible for, and the rights you always keep.
Can't find what you're looking for? Get in touch and we'll help you out.