Help centre
Everything you need to know about using Robin.
Finding coaches
Browse the directory, send practice requests, and manage your partners.
Availability
Set your weekly hours, mark days off, and understand what partners see.
Scheduling
Set up your session types, your booking page, and the timing rules around how partners book you.
Choosing your notifications
Turn notifications off by email or in the app, one at a time or a whole group together.
Events for your community or private group
Set up an event for a community or private group, find a time the group can make, and see who is going.
Host and participant: what the words mean
The two words you see on every booking surface, and where the role names like "coach" and "practice client" come from.
Offering someone a time
Propose a specific time to a practice partner, and see whether it suits them before you send it.
Scheduling settings
Set your minimum notice and buffers, the quiet rules that apply across everything you offer.
Session types
Set up the kinds of session you offer, each with its own length options, description, and bookable link.
Who hosts a session, and why Robin asks
Every session has one host, the one who delivers it, and one participant. This page explains what hosting means for booking, your logbook, and your records.
Your booking page
Set your booking page name and share the link that lets practice partners pick a session and a time with you.
Calls
How to meet, book, and run calls with practice partners or an AI practice client.
Booking a call with a coach
Book a practice partner from their profile or booking link. Pick a session, pick a time, and the call is confirmed straight away.
Feedback after a session
How Robin asks your practice partner for feedback after a session, where the answers land, how to change the questions, and how to turn the whole thing off.
How AI Practice helps you learn
How Sarah stays in the client role, how Robin guides the debrief, and why every rehearsal ends with one thing to try next time.
How to run a practice session on Robin
Our opinionated guide to a good practice session: how to set it up, what to do before, during, and after, and why one call means one role.
Recording a session
How recording works on Robin: who can start one, what everyone on the call sees, where recordings live, and how long they are kept.
Reviewing your sessions
Find your session history in Logbook, open available recordings and transcripts, and add private notes.
Robin's feedback on your coaching
What Robin's feedback is, who can see it, what Robin sends to its AI provider and what it never does with your session, and what to tell your practice client.
Starting and joining a call
Meet now for an instant call, or join a booked session, and see what happens during and after a call on Robin.
Transcripts on Robin
How transcription works on Robin: who can start one, who can see it, who manages it, and how deletion works.
Logbook
Record your coaching hours and tag them for ICF, EMCC, AC, or your own categories.
Your data
Who looks after what on Robin — session records, your account, and the rights you always keep.
Asking for and sharing contact details
Why a practice partner might ask for your details, when it is okay to ask, and why sharing is always your choice.
Managing your contacts and logbook
What Robin adds to your contacts and logbook after a session, how to export everything you keep, and what deletion does.
Sharing files in messages
What you can send in a message, how Robin checks files, and what to do when a file is blocked.
Sharing your session files
Who can see the files a session produces, the transcript and recording, and how sharing, revoking and deletion requests work.
What "encrypted at rest" means on Robin
What encryption at rest is, what kinds of content it covers on Robin, why we do it, and what it does and does not protect against.
Who controls your data on Robin
Who is responsible for each kind of data you have on Robin: session files, your contacts and logbook, and your account. What that means for you, and where to manage each.
Can't find what you're looking for? Get in touch and we'll help you out.