Sharing your session files

A practice session produces files: the transcript, and the video where the host records. These files start out visible to only the coach who hosted the session. Nobody else can see them, or see that they exist, until the host shares them. To share a file means that person can view and download it. Sharing works file by file, and the host can withdraw a share at any time.

This page covers day-to-day sharing. Who controls your data explains the responsibility model behind it, and Transcripts on Robin covers transcription itself.

What counts as a session file

Each session keeps its files on its own session page, under Files:

• The transcript, if the host turned on transcription during the call.
• The recording, if the host recorded the session. Recording is part of Robin Pro.

There is no separate library to manage. The session is the home for everything it produced. Reviewing your sessions covers the session page and its tabs.

Who can see a session's files

The host, until they share. Attendance at a session does not by itself give you access to its files. If the host has shared nothing with you, the session page tells you that no files have been shared. It does not list what the host holds.

When the host shares a file with you, you get a notification that links to the session, and the file appears under Files for you. You see only what the host shared.

How to share a file

If you hosted the session, open it from your sessions and go to Files:

1. Each file has its own Share button. A share of the transcript says nothing about the recording, and the reverse is also true.
2. To share everything at once, use Share all files at the top. It shows you exactly what a confirm will share, and with whom, before anything happens.
3. Robin notifies the person you share with, and each file shows who has access.

Changing your mind

You can withdraw a share at any time. The file disappears for them straight away. One limit is worth knowing before you share: if they already downloaded a copy, a withdrawal does not reach it.

Asking for a file to be deleted

If you were in a session and you want a file of it erased, transcript or recording, use Ask the host to delete this on that file. The request goes straight into your chat with the host, and Robin stores it with its date. After a week, you can send a Robin-voiced reminder. The host is responsible for responding within a month of your first ask. That is your legal right, not a courtesy. If a month passes with no response, contact us and we will take it up with the host directly.

What Robin does with them

Robin only stores and protects session files, and never uses them for anything of its own. Who controls your data on Robin has the full statement, including the one exception for a safety report.

The formal versions

The legally binding versions live in the terms of service and the privacy policy. Who controls your data explains the split of responsibility between the host and Robin. Who hosts a session explains how booking direction decides who the host is.

Questions

Message Jon directly in the app. He reads every message and answers personally.