Booking a call with a coach

Booking a coach on Robin is direct. You pick one of their session types and a time that works, and the call is confirmed straight away. There is no back-and-forth, and no wait for them to accept.

Where booking starts

There are three ways in, and they all lead to the same place:

• From a coach's profile. Open their profile and tap Book. You can browse coaches under Coaches → Browse.
• From your conversation. In a chat with a partner, open the call menu (the video button at the top) and tap Schedule a call.
• From their booking link. Coaches can share a link like practicewithrobin.com/book/their-name. The link takes you straight to their session menu.

Picking a session and a time

1. Choose a session type. Each coach lists what they offer, with a short description of what each session is for.
2. If the coach offers more than one length, choose a length.
3. Pick a time. The list shows times in your timezone. It only shows slots that genuinely work: the coach's hours, their holidays, their buffers, and anything already booked. The confirm step also shows where you'll meet, such as Robin video, Google Meet or Zoom.
4. If you want to, add a note. Say what you would like to focus on, or anything else helpful for the coach to know.
5. Tap Book this session.

That's it. You see "You're booked in", and Robin emails you both a confirmation with a calendar invite. The session also appears under Sessions → Upcoming for both of you.

Before the call

• A calendar invite arrives in both inboxes with the confirmation, so the session goes straight into your calendar.
• Reminders arrive 3 days before, the day before and an hour before the session, by email and in the app. Neither of you needs to watch the clock. To turn some of them off, see Choosing your notifications.

When it is time, join from your Sessions page.

Changing or cancelling

Plans change. Open Sessions → Upcoming, find the session, and tap Cancel. You add a brief reason. Robin emails the reason to the other coach, and the session leaves their calendar too.

There is no separate reschedule step. To move a time, cancel the session and book a new one.

If something does not work the way you expect, post a message in the Help community space. We read every one.